October 11, 2013

Dear Charter, trading a bad ZIP code error for a stack dump isn’t progress

I’ve been having a go-round with Charter support for several months. They have an iOS app that offers channel information and a bunch of other stuff. Each time I enter the ZIP code of my home, however, I’m not that it’s not a valid address. (We’ve had Charter service and Greater Media before than for 20 years.)

iOS error

Through Twitter, I learned that there is a problem with the iOS app and that the Android one works OK.

So, I installed the Android version on my phone. I was able to enter my ZIP code and get my channel listings. That it needed to fetch the channel listings anew each time I changed from portrait to landscape mode, requiring about seven seconds on each turn, was bearable.

Then I checked out the other features of the app, such as the listing of products and services.

I then checked out their newsletter:

And, if I wanted to find a nearby service location, such as in Worcester, well, …