April 3, 2015

When help isn’t

A couple of products promise help and deliver but little.

AARP has touted its new RealPad, a low-cost Android tablet that promises 24/7 Real Help. They have phone service, videos, and an email support line. Sounds good.
A lot of people ask my opinion about various gadgets, so I thought I’d buy one to test and review. Before purchasing, however, I had a question. The tablet comes with the KitKat version of Android. Google is releasing a later version, named Lollipop, with new designs and capabilities. I wondered if the RealPad could be upgraded. (Yes, I know how to load alternate ROMs and could install most any version of Android; I wanted to know if the typical user would receive the new version.)
So, I sent an email to their support service at support@aarprealpad.org.

Windows has a program called Problem Step Recorder.  You can use it to record your activities on your Windows system either as a tutorial for others or to help tech support reproduce the problem you’ve encountered.
To start the program, search for PSR either from the Start menu (Windows 7) or the mega-global search (Windows key+Q in Windows 8).