Earlier today, I described how organizations deal with problems. To that, let me add that I received the following email 36 hours after my initial report. Words fail me.
Organizations generally try to find the nicest, most empathetic people for their customer service department. It’s way, I think, of placating customers without really fixing the problem.The people at the front desk at Charter (our local cable company), Comcast (in spite of their occasional cement headedness), Social Security, Metlife, and other are very nice. It’s […]