charter

How not to solve systemic problems

Organizations generally try to find the nicest, most empathetic people for their customer service department. It’s way, I think, of placating customers without really fixing the problem.The people at the front desk at Charter (our local cable company), Comcast (in spite of their occasional cement headedness), Social Security, Metlife, and other are very nice. It’s […]

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More on Charter

You bring your laptop from home to work in a coffee shop. You connect to the Wi-Fi service, start the web browser to check the news, and then go to Outlook to check email. You read what’s arrived and write a quick note to a friend to make plans for lunch next week. Up pops […]

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